![]() Of course, sometimes the end user isn't able to make the purchase, and a reseller is necessary. We prefer to deal directly with our customers whenever possible. We only sell QLab directly from our website, so we have no special relationships or pricing with dealers or resellers. If you rented QLab 4 licenses before the switch to our new store credit system and did not yet earn a permanent license, you’ll receive full store credit for all of your rental days. When you check out, you have the option to apply any portion of your store credit balance to your purchase, or to hold on to it for later. You can see your store credit balance on your account page. You can trade in your unused rental days manually on your account page. The store credit balance updates once a day automatically. If you're renting a license, you'll receive store credit for the entire dollar amount you spend on rental licenses. (Please note that trading in a license permanently deactivates the license and removes any existing installations of that license.) Once you've traded in your license, you'll have a store credit balance available that you can apply to the purchase of any non-rental QLab license. Did you buy the wrong feature set? Want to upgrade from an existing license? Select "Choose licenses to trade in" under the License Overview heading on your account page. If you own a standard license, you can trade it in to receive its full purchase price as store credit. ![]() Want to trade in a rental before it's finished? Simply select "Choose licenses to trade in" under the License Overview heading on your account page. You can view your store credit balance on your account page or on the checkout page. That store credit can be applied to the purchase of any standard, non-rental QLab license. At the end of each day, you'll receive "store credit" equal to the value of that day's rental. Our rental licenses are "rent-to-own," which means every dollar that you spend on rental licenses can be applied towards the purchase of a standard QLab license. When the rental period is over, the license will simply time out you do not need to “stop” or “cancel” a rental. On the appropriate day, the license will activate and unlock the features. You can purchase and install rental licenses ahead of time and choose the date on which they will start. Rental licenses are short-term expiring licenses that stop working when the rental period ends. Rental licenses are an affordable way to access QLab for short periods of time. We're looking forward to hearing from you! Contact Support Buying and Renting QLab Licenses We are incredibly proud of our product support, and our dedicated team will get you the solution you need. We don't offer help over the phone or chat service because email allows us to quickly direct you to the team member who is best suited to answer your question and provides us with a clear record of all of your questions and what we've suggested. Over the past 10+ years of supporting QLab, we've consistently found that email correspondence provides our users with the best and fastest help. ![]() If you have a technical question, please include the version of QLab and macOS that you’re running. When you get in touch, please include any details that may help us understand your question, and we'll work hard to get you up and running. We offer all of our users the same high-quality, free, friendly, and fast email-based support at If you email us during our business hours, 9 am - 7 pm Eastern US time Monday - Friday, we typically reply within an hour. ![]() Multiple cues running simultaneously, fully programmable, very easy to use, has become the industry standard for multimedia.You can count on QLab support. Qlab (Free for stereo audio and basic video playback only, licence required for multiple output, audio & video effects or show control playback).Excellent for soundscapes and for interactive performances using a LivePad
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